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How to Think on Your Feet When You're Put on the Spot

By the Imprie team · · 8 min read

Panicked answer

Oh, um, well, it's complicated. There are a lot of moving parts, and engineering has been dealing with some issues, and marketing already scheduled some things, so I guess maybe we could try to push, or maybe not, it depends on what everyone thinks.

Structured answer

Pause (two seconds) Bridge Let me think about that for a second. Point I think we should delay the launch by one week. Example The last time we launched with open bugs, support tickets doubled in the first week. Close So my recommendation is a one-week delay.

Structured answer

Bridge Let me think of a good example. Situation Last year, my manager wanted to launch a new feature before user testing was finished. Task I was responsible for the release plan. Action I suggested a three-day test with five customers and explained what we could learn from it. Result We found one confusing step, fixed it, and launched four days later with fewer support tickets than our previous release.

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